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Great news! Amazon has got back to me about the £700 iPhone they failed to deliver (and wouldn't refund or replace) Bad news: what they told me...
Based on this experience, why would anyone buy anything expensive from Amazon ever again? Please share, like and comment if you agree.
Watch my #video.
@gcluley i believe the guardian (and maybe others) reported on this sort of problem a while ago.
They quotes several lawyers that made it clear that amazon was acting illegally here.
But of course you’d have to sue them, and they can afford better lawyers…
Best options are Section 75 claim (if paid by credit card), which you’d be almost guaranteed to win. Second best: chargeback, which you’d still be likely to win. If the bank refuses initially, raise a complaint and take it to the Financial Ombudsman if needed (but the ombudsman has a several months long backlog). Final option is Small Claims.
Problem is that Amazon will close your account when you do any of that, so you’ll have to do without Amazon from then onwards
@michael If Amazon was to permanently ban me (from not only their shop, but other services too) then that would certainly be inconvenient.
And, of course, utterly unreasonable - as this is entirely a problem of their own making,
Maybe it would spur me to make another video though!