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Great news! Amazon has got back to me about the £700 iPhone they failed to deliver (and wouldn't refund or replace) Bad news: what they told me...
Based on this experience, why would anyone buy anything expensive from Amazon ever again? Please share, like and comment if you agree.
Watch my #video.
@gcluley
I can't recall who the couriers were, but I've had tracking showing delivered to my address when it wasn't, then delivered 1 or 2 days later, I assume to hit 'targets'. Also had parcels go awol.
Wherever possible, I now use lockers or click-and-collect in stores, so there's no debate about about getting the package.
The £300ish phone I bought direct from Xiaomi had to be signed for I had to show my licence, and he took a photo of me and my door.
@TonyJWells
I've had empty locker boxes before.
@gcluley
I considered that, but thought it less a risk than a parcel left outside my door. Also, the lockers have cameras, and if it's signed for, it usually can't be delivered there anyway. There was one time the petrol station shop burned down and they put a huge fence around everything, including the unharmed locker with lots of peoples parcels in!
@TonyJWells @elpolacodesplegado
Crikey - a fenced-off locker! It's like a denial-of-service attack.
It was still listed as available on Amazon, but I didn't try to use it, so maybe it would show as "full" in the order process.