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Great news! Amazon has got back to me about the £700 iPhone they failed to deliver (and wouldn't refund or replace) Bad news: what they told me...
Based on this experience, why would anyone buy anything expensive from Amazon ever again? Please share, like and comment if you agree.
Watch my #video.
@gcluley https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/if-something-you-ordered-hasnt-been-delivered/ though you probably already know a lot of this.
@bigpawedbear Thanks - it's advice that is always worth sharing.
I could take Amazon to the small claims court, or I could initiate a card chargeback. So, there definitely are steps I could take.
But Amazon customers shouldn't be treated like this. Most of us cannot afford to lose £700, even if it were only a temporary loss. Amazon needs to stop claiming products are delivered ("Handed to resident" - what poppycock!) when they haven't been.