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Great news! Amazon has got back to me about the £700 iPhone they failed to deliver (and wouldn't refund or replace) Bad news: what they told me...
Based on this experience, why would anyone buy anything expensive from Amazon ever again? Please share, like and comment if you agree.
Watch my #video.
@gcluley This is a known scam where someone in the delivery chain knows it’s an expensive item because it requires a signature, or verification code, so it’s scanned as delivered, then goes into some scumbags pocket.
@kev I hate to think that that might have been what happened... but it might have been what happened.
But surely Amazon knows that this kind of thing happens, and should consider that possibility rather than assuming I'm a fraduster.
I'm lovely, by the way. In case anyone is wondering. I don't try to defraud Amazon (or any other ghastly mega companies for that matter)
@gcluley Agreed. Especially since Amazon have the reputation of really good customer service, they should be giving you the benefit of the doubt really.
Maybe they asked Carole for a character reference. If so, you’re screwed. 
Joking aside, I hope you get it sorted.